satisfaction rate among the business users. They have made drastic changes, including new management, new policies, and new procedures all in attempt to improve how the business views them. In July 2012, CarePlus Health Plans had brought in a new Information Technologies (IT) director, Chris Scott. Previous to Chris starting, the IT department had a really bad reputation of not listening to the business, not completing requests in a timely manner, and basically just difficult for business to get anything completed…
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