Body Language

Business Communication:
Non verbal communication and use of body language

Communication: * Process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. * Is composed of two dimensions - verbal and nonverbal.

Non-verbal communication: * * Facial expressions * Eye contact * Tone of voice * Body posture and motions * Positioning within groups * The way we wear our clothes * The silence we keep.

Bodily Speaking: * According to the social anthropologist, Edward T. Hall, in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words. * So, at least 65% of it is conveyed through the body (non-verbal channel).

Have you ever heard anyone say, "His actions speak louder than words?"

Categories * Physical: includes facial expressions, tone of voice, sense of touch, sense of smell, and body motions. * Aesthetic: takes place through creative expressions: playing instrumental music, dancing, painting and sculpturing.

Signs * Use of various signs in non verbal communication * Symbolic: This is the type of communication that makes use of religious, status, or ego-building symbols.

Facial Expressions * Face is the index of mind * The eyes, the lips and the muscles express many feelings * It can also be deceived by manipulation

* The Eyes * Stare or fixed gaze suggest involvement or wonder or eye disapproval. * Raised looks show