Assignment 301 Principles of communication in adult social care settings

Task A Question and Answers

Ai Identify four different reasons why people communicate.

1)For a resident to express their feelings to you.
2)To pass on information to other staff members about a residents condition.
3)To order food at meal times.
4)To have a friendly chat and get to know a resident better.

Aii Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals

With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be
A medical condition would be a barrier to communication. I would start by looking through their individual service plan to find out what the medical condition was, so I would have a rough idea what barriers I may cross. If the resident has dementia they may have a loss of their short term memory, this would mean repeating what I say to them. They may also need me to use simple sentence to be able to properly understand what it is I am saying to them.
Depression would be a barrier to communication. I would look in the residents’ individual service plan to see if they have a history of depression, also I would look at their medication to see if they are on anything to help with depression. I would also have a chat with the nurse on duty and identify how long the resident has been depressed for. Depression can cause many different moods, so when communicating with the resident I would look at their body language and facial expression to see what mood they were in. This would indicate if they are willing to open up and have a chat. Using simple sentences, touch, smiling, would help to comfort the resident and let them know you are there for them.
A sensory impairment would be a barrier to communication. Depending on the impairment the resident has, you would have to communicate differently. For example: with someone that has hearing loss you may need to change the tone of your voice to a lower tone, also speak louder for them