San Francisco International Airport Position Paper: Guest Experience Entering the doors of an airport may be worrisome and timid especially if it’s a first time traveler particularly for a child. The first time experience would always trigger a memory in regard to the factors of sight, smell, hearing, taste, and touch. That particular memory should be able to captivate the most remarkable experience that child has ever had in an airport, which should be a positive guest experience rather than…
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