Omega 30 (2002) 77 – 87 www.elsevier.com/locate/dsw The importance of operations management problems in service organizations Christine M. Wright ∗ , George Mechling Department of Management, College of Business Administration, Western Carolina University, Cullowhee, NC 28723, USA Received 17 November 1999; accepted 21 September 2001 Abstract This article reports on the research to empirically determine which operations management problems are the most important to small service organizations…
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