DEFINE Phase

1

Classified -

D M A

I

C

Objectives
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2

Define key outputs
Identify and link business goals to the project
Describe the elements of the Project Charter
Write a problem statement with supporting metrics
Define customer Critical-to-Satisfaction (CTS) requirements
Create a SIPOC view of the high level process
Engage with Key Stakeholders to manage change
Begin a Project Plan with Key Deliverables

DEFINE the Project
• Goal
– Define the project’s purpose, scope and major milestones – bound the problem

• Key Outputs
– A high level map of the process
– A preliminary problem statement – Customer requirements
– Stakeholder analysis
– A project plan

3

DEFINE: Key Elements

Identify the
Opportunity
or Gap

4

Identify
Customer
CTQs

Bound the
Project

Identify
Indicator
Needing
Improvement

Develop a
Preliminary
Problem
Statement

Develop a
Project
Statement

Critical Success Factors
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5

Complete Problem Statement
Determine process goals
Identify key stakeholders
Define initial team and time commitments
Understand key processes
Determine customer requirements
Project success factors

5W + 1H

WHERE? WHO?

…is tool to CLEARLY
Define Problem!!!

WHEN?

WHICH?

WHAT?

HOW?

5W+1H
6

5W + 1H

5W + 1H
…Is a tool that CLEARLY defines the problem

7

D M A

I

C

DEFINE Phase Review
In preparation for the Define Toll Gate the presenter should be able to speak to any of the following subjects: • Who are the customers?
• How were the