Daynia Ellis HTM In a hotel, the front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in / out, calling on the phone, registering complaints, and / or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel. In this paper I’m going to describe the changes hotels have made within the past decades. I will…
Words 1749 - Pages 7