Part A: Interoffice memorandum Step 1 • How large is the agency? How many branches does it have? Where are the branches located? Phoenix Advertising has approximately 250 employees. We have six branches in addition to our Charlotte, NC office: Salt Lake City, UT; Roanoke, VA; New York, NY; Denver, CO; Seattle, WA; San Francisco, CA. • What's the company's mission? How does each branch relate to that mission? Our Mission: To provide you with the highest quality marketing materials that will help make your business stand out among the competition. Whether you are in need of ads, brochures, a catchy company jingle, fun tag line or complete marketing package, one of our expert account managers will help you get what you need. We Elizabeth needs to assess the new accounts that the branch has taken on recently to make sure that there is adequate staff to get the jobs done on time. If there is a need for additional staff notify me so we may begin the hiring process. Alison should develop a plan to create a timeline for the project workload that is currently causing the staff to work extra hours. Joseph will need to ensure that all customer complaints that have come in thus far are handled in a timely manner as to avoid losing any accounts. Also please come up with a customer service incentive for this branch to keep all staff and customers happy. I will oversee the human resources department in managing employee relations and ensuring that all staff is thriving. A detailed report of all of your findings, corrective actions and if needed new procedures needs to be completed and returned to me no later than July 31, 2013.
After my review of all the reports, we will have a meeting with our executive officers to review the status of the Roanoke branch on August 8, 2013. If we all work together effectively I am sure we can resolve all the issues and ensure the success of the Roanoke branch.
Copies: Gregory S. Forest, President Rick Tino, Chief Executive Officer Rice Bowen, Chief Financial Officer Ema Hickman, President of Human
