Arun Chhikara PGDM-IB-208 BATCH 2011-13 BIMTECH Arun Chhikara PGDM-IB-208 BATCH 2011-13 BIMTECH Woodson Chemical Company Woodson Chemical Company
Executive Summary Excellent customer service is a way to set the organization apart from its competitors. Differentiation can be achieved through fast and correct execution of product ordering. To improve on the order process it is important to have the correct information provided in a timely fashion to all divisions. For integration to be successful information must be available throughout the entire supply chain. The main problem is with Woodson Chemical Company is the lack of management and communication across all divisions within the organization creating bottlenecks Ans: * Risks
* Resistance to change from employees and management. * Inefficient use of IT systems even after implementation. * Working in silos and not sharing information with other departments. * High investment. * Change in company processes and ways of working.
* Benefits: * Highly transparent working and sharing of information between all. * More customer satisfaction. * Customer retention. * Easy sharing of data and information. * Access to real time information. * Change in thinking from “benefit to department” to “benefit to company”. * Better control over all departments. * Better allocation of funds and resources. * Consolidated data about each department available easily. No need to go to many departments. Question 4 What would be the impact on WCC North America operations if the proposed change were successfully implemented? Ans: * If properly implemented, the entire supply chain would be effective enough to provide the needs of each element of the supply chain in order to achieve successful operations. * Increase in operations efficiency due to better information sharing, control over and easy access to data. * The company is seen as a whole. All operations strategies are decided on a macro level. Logistics planning can be done for all departments together so as to minimize costs for the entire system. *
