What is a knowledge worker?
“A knowledge worker is anyone who works for a living at the tasks of developing or using knowledge. For example, a knowledge worker might be someone who works at any of the tasks of planning, acquiring, searching, analyzing, organizing, storing, programming, distributing, marketing, or otherwise contributing to the transformation and commerce of information and those (often the same people) who work at using the knowledge so produced” (Rouse, 2005)
A knowledge worker can be defined as a person who has the ability to make decisions about situations that can significantly change the manner in businesses are ran and how things are handled. They spend a good deal of their time Knowledge workers can in fact, be considered the core of every business because without them; very little could be done. Information systems provide the database, communications and applications that allow them to access that information for analysis and the decision making process. Technology allows information systems to be used on a continuous basis in efforts to keep up with supply and demand. Knowledge workers in turn develop new strategies, suggest lead negotiations and help keep you and help create the competitive advantage you need to stay ahead of your competitors.
A Decision Support System (DSS) is a class of computerized information systems that support decision making activities. These systems can be divided up into five types: COMMUNICATION-DRIVEN, DATA-DRIVEN, DOCUMENT-DRIVEN, KNOWLEDGE- DRIVE and MODEL-DRIVEN (Power, n.d.)
Communication driven DSS systems are usually