the customer has no options from which to choose. Ex: credit cards, sporting goods, appliances, shoes Four types of processes are used to produce goods and services 1. Projects 2. Job shop processes 3. Flow shop processes 4. Continuous flow processes Projects: large scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget. Ex: legal defense preparation, construction, software development. Job shop…
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