CHAPTER 1: THE EXCEPTIONAL MANAGER Management: (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organizations resources. Efficiency: the means of attaining the organization’s goals Effectiveness: organization’s ends, goals The Multiplier Effect ~influence the organization is multiplied far beyond the results that can be achieved by just one person alone good managers create value…
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