1... Identify the different reasons people communicate.
In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us. Very few humans lead completely solitary lives.
People also communicate for specific reasons; in order to express
Emotions such as:
• Fear
• Anger
• Pain
• Joy
• Love.
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential – even life saving in the case of a warning. It can be vital to make a person’s quality of life
Better if they are communicating that they are in pain or it can be to make
Emotional contact with others to express feelings.
People live and
Promotion of communication: use of preferred language including British Sign
Language; use of human aids, interpreters, translators; use of technological aids, hearing aids, induction loops, Braille software; cultural awareness; active listening skills; the need to give individuals time to respond; speech and language therapy

Language proficiency affects every aspect of a person's life. Lack of fluency in English has a major impact on people's ability to get information.
A social hierarchy exists in most cultures, which can create issues in workplace communications. For instance, men from some cultural backgrounds may not adapt easily to working equally with women. Understanding the relationship between the sexes and the roles assigned in various cultures will give you an insight into how customers from particular cultural groups might respond in an Australian environment.
Differences in non-verbal behavior
Cultural differences in non-verbal behaviors are a common source of misunderstandings and conflict in the workplace. For instance, many westerners like to make eye contact, interpreting it as an indication of interest and honesty. They also show friendliness through relaxed body language. If these behaviors do not happen, it can be interpreted as shiftiness, coldness and disinterest. However, in some cultures, averted eyes and non-demonstrable behavior are.