Unit 051: Promote communication in children’s and young people’s settings.

Outcome 1: Understand why effective communication is important in the work setting

(A.C 1)

Different reasons people communicate are:

• To build relationships – by smiling, waving or simply saying hello when building a relationship with a new child, new member of staff or new parents settling into our setting.

• Maintaining relationships – by simply saying hello or goodbye to people and children in our setting is maintaining a relationship which involves a lot of our language and communication use.

• To gain and share information – which helps us in the way we work. Information we gain and share not only comes from the children but
It is important to think about what signals we give out.

Listening skills which is also known as active listening which requires not only listening but observing body language, gestures, facial expressions and other signals that are being sent out by the child or adult. By giving your full attention to the other person is not just listening to what they are saying but on how they say it which is important when encouraging young children’s speech and dealing with parents.

Time it is important to not rush communication as children and adults need time to think of how to respond and what they would like to communicate in conversation.

(A.C 3)

This will be seen in observation.

(A.C 4)

This will be seen in observation.

Outcome 3: Be able to overcome barriers to communication

(A.C 1)

Communication is based on sharing and is important to remember when promoting effective communication is that not everyone shares the same views and experiences such as childhoods, culture, family background or linguistic knowledge. Therefore we can not be sure that our own personal styles of communication will be effective. A number of factors that can affect people’s communication are:

Culture and family background affects the way in which people communicate as in some cultures eye contact is interpreted