programs and services. Through staff development, trainers provide training to staff so they may process and apply the rules and regulations of the agency. As trainers begin to rely more on technology, training instructors have in some cases assumed a more ancillary role, and serve as a contact for questions and clarifications. The trainer becomes more of a facilitator of knowledge (Beaudoin, 2013). Facilitators, trainers, and learning methods they employ can influence learners, indicating that trainers…
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