Organizational culture, defined as “a pattern of shared values and beliefs that produces certain norms of behavior” (Osland, J., Kolb, D., Rubin, I. & Turner, M., 2007) within an organization, directly influences the experience of anyone who interacts with an organization, including employees and customers. In the past organizational culture was “once viewed as something that emerged organically without thought or intention” (Rizai, M., 2014), however as the business world has progressed there…
Words 1419 - Pages 6