There are issues to consider, such as, what will happen to calls that come into the company after hours? For a sales call center, do I want to route calls equitably, or have them routed to my top closer first? Or, a company may fail to plan for servicing calls that are forwarded by the intended recipient and the destination extension is not picked up, which voicemail receives the call? Are there hunt groups to be set up? Even more common is for a business to look to deploy…
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