Reactive maintenance are repairs that are done when equipment has already broken down. The broken-down equipment is returned to working within service specifications by replacing or repairing faulty parts and components. Reactive maintenance focuses on restoring the equipment to its normal operating condition. Maintenance is avoided, servicing and checks are not ordered and temporary repair or quick fixes are made in order to reduce ongoing maintenance costs and spend only when absolutely necessary. reactive support for a small business customer is typically unstable. Breakdown maintenance is so expensive because shutdowns happen during production runs because and because maintenance staff is often forced to work overtime to repair machinery.
When employees don’t know the answers to customer questions they get stressed out and their performance takes a nosedive. Provide customer service department with team-building activities that get them out of the office and provide them with the ability to interact with one another in a different environment. Ticketing systems that manage customer emails, knowledge base systems that let your help desk direct customer to online self service resources and chat systems are some of the tools that can hugely impact the quality of your service. The easiest way to acknowledge their efforts is to say thanks for their hard work. This can take the form of perks like team lunches, telecommuting and flexible timing. High achievers publicly is one of the best ways to motivate staff, pointing out their mistakes in front of others can contribute to a toxic work
If the incident involves a printed then the incident is assigned to the Helpdesk Manager.

High levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeat orders and to use a wide range of services offered by a business. Customer Loyalty is Priceless. Our customers believes our service should be focuses their efforts on creating loyal customers. customer satisfaction is reached surprising customers. Fast, friendly service, followed up by a phone call to make sure everything is all right, might put you into this category. customer service moves beyond mere survival, building a measure of customer loyalty and giving you an edge over your competitors. A customer served at this level is truly delighted. Not only have the customers’ basic needs been met, or even exceeded, but they have truly been touched on an emotional level. And once customers have enjoyed this experience. To delight customer is to show that care-about them. This customer satisfaction is what will propel into the stratosphere not just meet customer’s expectations, nor to simply delight them, but to truly amaze