The Craven Book Case Queation 1 Whose biggest fault it is?
Craven Book have faced a huge issue when they tried to implement a new IT system in order to face to growing demand. This problem with the new IT system has had major impact on the company, and the protagonists don’t agree about who’s responsible for this mess. In the video there are four main participants: Peter Craven (the top manager), the IT manager, the employees and the IT consultant. Let’s see to what extend each of them is responsible.
Peter Craven: As the top manager of the company he has to know what is going on in his company and he’s the one who have to take the …show more content…
Q2: Describe the project decision-making process. Go ahead with the implementation of the software. What was the final key event which made the system fail?

The first mistake of Peter Craven was that he didn’t ask employees about what they would like to get at the end. So the needs were not clear. The second mistake that the consultants convinced him to go for a fully integrated system instead of focusing on the warehouse management. Everything was changed too much at the same time. Peter Craven should have gone for incremental changes. And it was too sudden. Almost from one day to another, the employees had to switch to a completely new information system. The third mistake was was that the employees were not trained to use it. The consequence was that they could not benefit from it.The result of this was many issues with orders: wrong books delivered, missing orders, etc… Craven Books lost a lot of its most important customers. In our opinion, the key event that makes the system fail is the adoption of the full-integrated IT system without knowing its own needs, in other words, they switched to a costly IT system when they do not even need it. Even though they intend to introduce a new software to uplift efficiency, they did not choose the right one, that is, the one that fits most. As from the video, Craven Book used a combination of two software–the standard package and the tailored package, a software recommended by the consultant that lies in the