production and accuracy. As knowledge increased, confidence and speed increased, accuracy increased, so did the bonuses, which more than compensated for the lack of overtime. The hospital I worked for had an amazing Gift Shop, with quality, name brand merchandise. I implemented a Gift Shop Certificate rewards program for the top weekly producers, on top of the employee discount; it was a win-win situation for all. I was a new-style manager back then, and that was over 15 years ago. I’m still a new-style…
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