Melonie Miller
Organizational Systems and Quality Leadership Task 1
A: Delivering quality care is the priority of the nursing profession as an institution and in order to facilitate this, data driven indicators are employed to measure how effective the care environment is. These nursing sensitive indicators include complications such as urinary tract infection, patient falls, surgical complications, length of hospital stay, restraint prevalence, incidences of failure to rescue, patient satisfaction, pressure ulcers and nursing satisfaction. In the case of Mr. J, the demented rabbi, who as a nurse supervisor I am responsible for, nursing sensitive indicators are crucial in monitoring the level of care and making adjustments so that the …show more content…
For example, in the case of Mr. J and Jewish patients in general, providing kosher food for patients. Without monitoring how patients felt about their care the hospital administrators would have no real way to improve the quality except by blind luck. Similarly, with surveying the satisfaction of nurses care can be improved for two reasons. The first is that nurses are advocates for the patient and are tuned into things that the patient might not be aware of. If doctors, CAN’s or other staff is not providing adequate care nurses would be concerned. The other is that as human beings, nurses who are unhappy are less likely to perform well in providing quality care. Ensuring nurses are content helps make sure they can focus on the patient instead of their complaints. Another example is if there are high incidences of patient falls then this can often be a sign of understaffing nurses and CNAs or other serious problems. If staffing is the issue, moving nurses’ shifts to provide more relief for other nurses or hiring new nurses can solve this. But if nurse and CNA staffing is adequate then other problems can be looked into. This included negligent care on the part of CAN’s or nurses, which would be addressed through trainings and/or layoffs. While not as straightforward of an indicator as patient satisfaction, measuring patient falls is crucial to keep a pulse on the dynamically changing hospital