data. Data: we’ll have access to more of it (“big” or otherwise) than ever – is your organisation set up to take advantage with processes, products, services or offers? Real-time marketing will come of age, and you don’t have to be Oreo, with a Superbowl “war room” of creative folks, to jump on it. Marketing automation will allow email triggers, social media replies and sales interest follow-ups to happen with limited human intervention. Customer experience: Can you balance automation with the…
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