At Fiffth Avenue Steak house we strive to do our best for the customer and our employees. Two of our companys strategic goals pertain to our custoemr service and food quality. We want to be know for providing high levels of customer service as well as providing quality food for our customers.

Our first dimension our company will be rating is a customer experience evaluation. This is in regards to our “We want to be known for a high custoemr service level.” We will be collecting from our custoemrs after their dining experience. There will be a place in our restaurant for our customers to give an evaluation of their experiece and time with their dining experience. The form the customer fills out will rate our servers on certain areas of performance that our company finds valuable. Once the customer fils out the evaluation, it will be placed in a secure box. The next morning when the manager arrives, he or she will collect the evaluation forms are review them each morning in their office. This will provide additional information to the manager as well as higher ups about our servers performance, efficiency, and attitudes. The information will be compiled in a database for further review monthly.

Our second dimension our company will be rating is a performance comparion to predefined goals. For example, time to deliver a drink or appetizer, as well as time to return when customer requests check. This is in regards to our “We want to be known for a high customer service level.” We will be collecting this information from our restaurant managers. Collection will occur through observation of watching servers perform their job. Managers will count number of time employees meet our required goals for timing their food orders. This will occur on a per shift basis. So the day manager will keep track of dayshift servers, and night shift managers will keep track of nightshift servers. Our third dimension our company will be rating is a meal count meausre. This is in regards to our “We want to be known for providing quality food for our customers.” As with dimension 2,