TOLUSHIKE HELEN POPOOLA Flat 5, Avondale court, Canning town, London. E16 4RH Mobile number: 07438137117; 07506422783 E-mail: bigsikky@yahoo.co.uk
PERSONAL SUMMARY
I am a polite and hard-working individual with great experience in the food industry, with a great customer service skill who is able to communicate with respect and carry out the routine tasks required by the company. Contribute extensively to my team and always display a willing and helpful attitude. experience in the industry. I am an individual who had turned her passion into a career and influence other people around me to do so. Meeting the budget is a thing I achieved with ease with my team.
PERSONAL SKILLS
Good team player, reliable and punctual
Excellent communication skills both on phone and face-face
Ability to empathise with service users and their family
A strong can do attitude, with strong commitment to everything I do.
Knowledge of diversity policies coupled with personal strength in treat everybody with respect and as an individual.
Strong assertive skill whilst always ready to help people charming ADMINISTRATIVE SKILLS AND COMPETENCIES
Diary management, administrative procedures
Processing information, mail and file management
Creating spreadsheets, document presentation
Multitasking, keyboarding techniques
Order taking, recording and dispatching
Professional telephone manners.
Raising orders, processing invoices, delivery dockets and receipts.
Accurately typing information into computer databases.
Minutes taking, writing up reports and correspondence.
Strong written and oral communication skills.
Accurately taking messages and then distributing them to recipients.
Using office equipment such as photocopiers, fax machines etc.
Excellent grammatical and spelling skills
Extensive knowledge of personal care and excellent hygiene skills
Presenting a professional image appropriate to the working environment at all times
Adhering to all the health and safety policies, guidelines and procedures.
Fully aware of equality and diversity issues.
Trained and experienced in Infection Control and Health and Safety procedures
Skilled in record management including creating, updating and management
Using Microsoft Office including Excel and Word accurately

WORK EXPERIENCE

FOLS CAFE AND BAR
STORE MANAGER JULY 2013 PRESENT
I work on my own, with little or no supervision to come up with ideas that helps the store grow. I also work in the team simultaneously to keep the store running and giving necessary training to staff. I deal with staff and customer complaints motivate the staff at all times to meet the company痴 set target and budget.
Duties
Attending to the customersneeds, making them leave with a good experience
Attending to customerscomplaints and passing it to the necessary department
Working as part of a team
Serve as first point of contact for the team answering phone calls and dealing with enquiries.
Involving in stock taking and stock rotation
Making orders and keeping tracks of the amount of product use
Entering activities of the day in computer using Microsoft office including Excel and Word
Cashing up of the tills and making up of float
Making and setting up the store for the day duty as making baguettes, cooking soup, making coffee etc.
Involving in door to door delivery and gaining