Case Study: Supershuttle New York (Blue Van) On 1 June Geoff and Marie Southern had checked out of their hotel in New York and were waiting for their transport, a ‘Supertshuttle taxi’, to Newark Airport. They had confirmed the airport transfer arrangements the evening before by phone. The six day holiday had been very good, wonderful continuous sunshine, sight seeing, a show Geoff had always wanted to see, and on Broadway, and shopping. But then things started to go down hill rapidly. Briefly:…
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