SOURCES OF EVIDENCE COMMONLY USED IN CASE STUDIES • Documentation e.g. letters, emails, formal and informal written reports, etc. • Archival records e.g. organizational records; personal records; lists, survey data • Interviews: structured, unstructured and semi-structured interviews • Direct observation e.g. by the researcher in the workplace; of people, activities and the environment • Participant observation e.g. researcher serving as a staff member to gain a perspective ‘from the inside’ • Physical…
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