Hey there Ralph!

We thank you for your feedback. We are sorry to hear about your bad experience and apologize for any inconveniences we may have caused you.

We are delighted to know our sales person Bill was helpful at the time of purchase, our team realizes that it was our mistake to clarify to our employee that we do not offer weekend delivery services. We immediately had a manager speak directly to Bill about the incident and what steps he can take to prevent future errors to avoid misleading our customers. Bill would like to extend an apology on behalf of himself and the rest of the team here at Sectional World. Another issue about our unanswered calls have now been resolved by the hiring of two new staff members who will answer calls promptly. Lastly, we apologize for your email ending up our Junk folder, we only filtered our receiving email with the intention of avoiding spam and spam only. We understand that your email is important to us as our customer and have resolved this by removing the toning down the filter settings for the emails that we receive.

We understand your frustration and want to make it up to you and show you that we can keep our promises. We will rebate your sectional couch purchase by 50% as part of good faith. Just simply send us your order number and contact details and you should be ready to go.

At Sectional World, our entire team wants to make sure that we take care of our customers and fulfill our responsibilities as promised. If