way. Many authors believe that determinants of loyalty are complex and dynamic, changing and growing over time (Johnson, Herrmann, and Huber, 2006). There are still numerals of essential gaps in understanding of the loyalty and other relationship marketing constructs (Taylor, Hunter, and Longfellow, 2006). In order to survive in this competitive environment, banks should provides their customers with something fresh and relatively low-priced, this is because the competitive edge of a bank is basically…
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