Agenda for 11/13/14 and Next Week
• This week’s topics: employee development, employee engagement and separations
• Lecture worksheet
• Exam #2 results next week

Chapter Nine, Employee Development
LO 9-7 Identify the steps in the process of career management.
LO 9-8 Discuss how organizations are meeting the challenges of the “glass ceiling,” succession planning, and dysfunctional managers

Employee Engagement, Separations

Learning Objectives
1. Distinguish between involuntary and voluntary turnover, and describe their effects on an organization.
2. Discuss how employees determine whether the organization treats them fairly.
3. Identify legal requirements for employee discipline.
4. Summarize ways in which organizations can fairly discipline employees.
5. Explain how job dissatisfaction affects employee behavior.
6. Describe how organizations contribute to employees' job satisfaction and retain key employees.

Learning Objective #1: Distinguish between involuntary and voluntary turnover, and describe their effects on an organization.

• Definition of turnover:
_________________________________________________________________________________

__________________________________________________________________________________
• Definition of voluntary turnover:
__________________________________________________________________________________

__________________________________________________________________________________
• Definition of involuntary turnover:
__________________________________________________________________________________

__________________________________________________________________________________

Voluntary or Involuntary?

Turnover Classifications

Turnover Classifications, Cont.
What is functional voluntary turnover? Dysfunctional? Examples?
_________________________________________________________________________________
__________________________________________________________________________________ What is a unavoidable dysfunctional turnover? Avoidable? Examples?
_________________________________________________________________________________
__________________________________________________________________________________

For a number of reasons, discharging employees can be very difficult. What are the reasons it is hard to fire someone? What are the effects on the organization?
_________________________________________________________________________________
__________________________________________________________________________________

Effects: Cost of Turnover

Focus: Legal Effects of Termination
Reminder: Employment-at will .
• Employment at will definition: If there is no specific employment contract saying otherwise, the _________________or _________________ may end an employment relationship at any time.
• Despite employment at will, employees who have been terminated sometimes sue their employers for _________________________________________.
• Some judges have considered that employment at will is limited where managers make statements that amount to an_______________________; a discharge also can be found illegal if it violates a law __________________________-or ________________________.

• Most employers settle these claims out of court. Even though few former employees win wrongful-discharge suits, and employers usually win when they appeal, the cost of defending the lawsuit can be hundreds of thousands of dollars.

Learning Objective #2:
Discuss how employees determine whether the organization treats them fairly.

• Outcome fairness depends on their judgment that the consequences of a decision to employees are just.
• People's perception of procedural justice is their judgment that fair methods were used to determine the consequences an employee receives.
• A perception of interactional justice is a judgment that the organization carried out its actions in a way that took the employee's feelings into account. This is really important when an