There are many factors that can contribute to building a successful organisation, however, by having the right person, at the right time, at the right place (Taylor 2002c, P73) will enable organisations to achieve their overall objectives and sustain competitive advantage. This essay will outline and explain the steps required to successfully hire and retain a new customer services manager, whilst reviewing the current UK employment market and how this may affect the resourcing approach. Firstly…
Words 2381 - Pages 10