BMGTl11 Journal Entries Blake Waits 11 Chapter Eleven 11.1 Chapter Eleven is leadership and influence, and involves the process of individuals to shape their organizations' and their workers' goals and assist achieving those goals without coercion. Power is the ability to affect others' behavior and includes legitimate, reward, coercive (force), referent, and expert powers. Leadership behaviors include job- centered, employee-centered, initiating-structure, consideration…
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