Abstract
In today’s healthcare system due to the increase in age of the population and increase need for medical care one of the major goals is for hospital staff is throughput. With this being a focus in order to treat as many people possible while using the minimal amount of resources, time, and money while providing a high than ever quality of care. Doing this put a strain on the healthcare system and its patients that can result in medical errors and un-necessary repeat admissions to the hospital. One of the most critical times for errors occurs during a transition of care or hospital discharge. With education on the importance of hospital discharges and how to utilize the discharge checklist clients can be more prepared at discharge and have the sources needed for follow-up care. This in turn will have a positive outcome in the patient’s health and wellness and a decreased need for re-hospitalization decreasing the need for additional resources.
Background on topic and its importance: Discharging a patient is an important part of nursing care, yet often, its’ importance is under-valued and over-looked in terms of the overall care of a patient. More times than not, patients come to the hospital due to illness. Whether that illness is due to injury, co-morbidities, lifestyle or other contributing factors, patients seek medical attention because they lack the understanding or ability to care for themselves and it is the responsibility of the healthcare providers to help them to reach a level of stability and functionality to be able to leave the hospital for another, less-acute setting, or preferably, to go home. During a patient’s hospital stay, healthcare providers use their knowledge and skills to help the patient recover, however, often times, it is at one of the most critical points of care, at the time of discharge, that the biggest mistakes are made. “Discharge planning is one of the key factors related to the quality of inpatient care and unnecessary hospital readmissions,” (Wong et. al., 2011) yet, initial studies show that there is “poor compliance regarding educating patients on admission in relation to expected length of stay, progress during their stay, and education on management post discharge” (White, 2013) among healthcare providers. In various studies, patients pointed out numerous barriers to discharge planning (Wong et. al., 2011). Patients feel that they are being sent home prematurely, that they will not receive the same level of care following discharge because they cannot afford to pay and that they do not understand what is happening with their care, due to lack of communication by providers (Wong et. al., 2011). It was concluded by the participants in numerous studies that by creating a standard tool for discharge, such as a checklist, with “clear guidelines and protocol,” it will create a more effective discharge system. The proposal for a more well-defined discharge planning process and the implementation of a standardized discharge checklist has been of much discussion within the healthcare world. Through these hospital’s experiences with this new process, it has been shown that patient outcomes are better and hospital satisfaction has improved (Shepperd et. al., 2010). There have been reductions in the length of hospital stay and also in hospital readmission rates, as patients found these new methods to be “all positive” with “no concerns” throughout the discharge process (White, 2013). Although the new process does not have an effect on where the patient is discharged to, the implementation of a discharge plan or checklist, along with “post-discharge support, can reduce unplanned readmissions to the hospital” regardless of where the patient discharges to (Shepperd et. al., 2010). The movement to this standardization in care and discharge planning is a big step for many hospitals with both positive and negative aspects to consider, and it will require
with outsourcing include: - the cost and uncertainty associated with payback - issues with communication and language - loss of control of standards and information security - loss of corporate memory and costs associated with IT, organisational change, redesign and management of hierarchies. Technology • The thoughtful application of technology helps a business create a competitive advantage. • Leading edge technology — the most advanced or innovative at any point in time — can help businesses…
Background The implicit change model held by the agent is a mix of a Coach and Navigator. The reasons for the change The pressure for change arose from environmental pressures in the industry. There were slight fashion pressures facing the company. Many companies in the industry were implementing quality programs. There was also the reputation and credibility pressure present. Internally, there were forces pushing the need for change. The company had been growing at a fast…
was in need of a change and several months earlier Sigtek set in motion a plan to launch a Total Quality Program and John had been appointed one of two site managers to run the program. Not only would this be the key to getting Sigtek set on the right path but, John felt this would be a challenging and rewarding opportunity for him and he would be able to utilize and apply some of…
its definition, the quality improvement process is grounded in the following basic concepts: Identification and prioritisation of areas for improvement, based on various sources such as organization own data, research evidence, literature, national reports, reported errors and external assessment. Accurate and reliable measurement, to understand how well the systems work, identify potential areas for improvement, set measurable objectives, and monitor the effectiveness of change. Communication of…
Table of Contents TQM Origins Abstract 4 Quality in History 4 What is Quality? 5 Joseph M. Juran 6 The Juran Trilogy 6 Quality Planning 7 Quality Control 7 Quality Improvement 7 Road Map for Enterprise Quality 8 Decide 8 Prepare 8 Launch 9 Expand 9 Sustain 9 W. Edwards Deming 10 System of Profound Knowledge 10 Theory of Management Components 11 Appreciation of a System 11 Theory of Variation 12 Theory of Knowledge 13 Psychology 13 Fourteen Points for Management 13 Point One: Create Constancy of Purpose…
or impersonal quality of the decision. The second is the acceptance or the way the persons who must execute the decision feel about it. He gives the formula ED = Q X A, the ED represents the effective decision, Q signifies quality and A stands for acceptance. High quality decisions require knowledge and wisdom, high acceptance involves satisfaction and satisfaction is achieved through participation in decision. The author warns in the article, if we try to achieve both high quality and high acceptance…
charts. 2. Which two charts are important in statistical process control? Control chart and run chart Control Charts – show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret. They also identify process changes and trends over time and show the effects of corrective action. Control charts monitor performance of one or more processes over time to detect trends, shifts or cycles. Distinguishes…
The Quality Gurus: Views of Deming, Juran, and Crosby While analyzing the “Note on Quality: The Views of Deming, Juran, and Crosby,” it was displayed that the three “quality gurus” had many aspects of their teaching which were similar when it came to their interest in quality. For example, all three believed that management played an important role on the type of quality which transferred to their clients. To be specific Deming believed that 85% of all quality problems were owned by management…
Final Draft 13 November 2014 I believe it is difficult to make a significant change in one's life. However, I am confident that you can make a change if done properly. Most people try to make changes but give up to easily or try to change their life in the wrong manner. The three major qualities needed to make such a change are confidence, effort and patience. With these three major qualities you will destined make changes in your life. Confidence is when you have a strong and firm belief that success…
Summary: Group Response to the John Smithers’ Case 1. In the case of Sigtek, was the change to a Six-Sigma Quality program a directed change or an elected change for the company? Does this make a difference in how top management supported change of the organization? Identify at least two instances in the case, which demonstrate the level of support provided by top management. It was definitely a directed change after the dismal first [1st] quarter of 2001, Telwork a $5 billion European organization…