London, Canada Abstract Purpose – To explore the shared experience of organizational change from centralized allocation and control of services and resources to an empowering partnership approach to service delivery in one Canadian home care program. Design/methodology/approach – Applying an interpretive phenomenological design, data from in-depth interviews with a purposeful sample (n ¼ 28) of providers, clients and informal caregivers were analysed using hermeneutic techniques, and validated…
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