University of Phoenix Faculty Material

Process Design Matrix – Key

Complete the process design matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Process design aspect
Service
Product
Design focal point
Customer
End user
Strategy
Treatment of customers, speed of delivery, variety, etc.
Chase; level or combination
Process design approach
Production line approach, self-service approach; or personal attention approach
Job shop; batch, assembly line; or continuous flow
Process map
Flowchart
Service blueprint
Process performance measurement
Customer feedback, cycle time to process service request; mean; standard deviation
Defects per million; production cycle time; mean, standard deviation
Factory location
Near customer
Near supply, transportation, or labor source
Facility layout
Meet customer needs.
Meet production needs.
Process design
Impacts customer directly
Customer not involved in most process steps
Scheduling
Customer is in production line and must be serviced
Customers concerned if product available now or delivery date of product