The Goodman Company is the manufacturer of small rubber automotive parts. Robert Goodman plans to expand his business to enhance the company productivity. However, he can’t afford to purchase new equipments. Therefore, the company had hired Ann Bennet, a production analyst to improve the efficiency of current equipments. After the implementation of the new manufacturing process, Mr. Goodman starts to question his decision of hiring Ann Bennet. The below will be discussing the overall problems which lead to the failure of Ann Bennet’s proposal.

1. What changes took place at Goodman, and what contributed to the difficulty in implementing them?

Before Ann Bennet’s proposal was implemented, the entire production process is operated by
On the other hand, third shift has no problem as they are very close with each other, even after working hours. This is because Bob Jackson has good interpersonal communication skills when interacting with his workers.

When it comes to motivation, all three shifts have setbacks. Motivation is the process by which a person effort are energized, directed and sustained towards attaining a goal. It is a strong force which pushes people to do their best which Goodman Company failed to emphasize. For instance, the first shift feels the company has mistreated them with unfairness by not appreciating their abilities. Besides, the company didn’t care for the needs and welfares of their workers. Therefore, the second and third shifts’ workers didn’t perform their best as the company failed to emphasize on McClelland’s theory of needs (Gibson et al, 2002).

3. Discuss the role of informal groups in the Goodman Company.

Often, people can excel in their work without any formal structure. Informal organization refers to the relationship between people in an organization based on behavior, emotion, prejudices, likes and dislikes, etc (Open Learning World .Com, 2007).

The role of the group is served as an agent for establishing and testing social reality (Accel-Team, 2010). Given the example in first shift, John Malone likes to discuss and share new things which he had learnt in lunch time. Peer chatting enables the