Candidate Name: Kate Harden Evidence No ......................
Level 3 Diploma in Health and Social Care, Children and Young People (Also see additional guidance notes for individual units)

Unit 4222-304 Principles for implementing duty of care in health, social care or children’s and young people’s settings.
Assignment – Short Answer Questions

LO 1 1.1 Explain what it means to have a duty of care in your work role.

Duty of care is defined as ‘legal obligation to take reasonable care to avoid causing damage’. Duty of care in my role at work includes keeping the children safe and away from harm at all times whilst under my care but also to allow them to take risks and
There are also policies and procedures in place to guide me.
In Child Protection cases I could also access additional support and advice from social services professionals and the National Society for the Prevention of Cruelty to Children (NSPCC).
Examples of when the above have happened in my work practice include: * Two members of the care team had Child Protection cases on them from an incident with a female young person. To reduce conflict I worked with that female YP on more of my shifts, as soon as the cases were cleared everything went back to normal. * Recently a child was given a music concert overnight stay for her birthday present from I house, I was meant to be taking her. However two nights previous she spent the whole night in A&E through excessive alcohol consumption after getting alcohol from a stranger. It was decided after risk assessing the trip that the risk was too high. There was conflict between the house and her family. They said it was awful to take away her birthday present but we decided that the trip would not get ahead.

LO 3
3.1 Describe how to respond to complaints.

All complaints within our house are recorded and taken seriously. We have an agreed formal complaints procedure in place to ensure that all complaints are recorded and then handled professionally.
When the children have made complaints no matter how insignificant I have always