subordinates have exclusive access to information needed by superiors, which can influence a superior's decision □ Ecological power Control over physical environment, technology, modify subordinates job's description or formal structure Personal power □ Referent power Desire of others to please an agent reward whom they have strong feelings of affection, admiration and loyalty Maximised when: ◊ People who are friendly, attractive, charming and trustworthy ◊ Showing concern for the needs and feelings of others ◊ Demonstrating trust and respect…
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