SPCH 1321
I work at transtrade; transtrade is a logistic company that specializes in blackberry mobile devices and tablets. I have been working there for about 10 months and during my first week there they told me that we need to inspect 300 phones per day. I thought it was going to be easy to make those numbers. Later I found out that they are always asking you to do things on the side of your regular inspection. They hold 20min meetings, if they need someone to get something from the back of the warehouse they can ask me to get it. Sometimes the testers we are using malfunction and need to wait to get them replaced or when they hire new people we need to train them for a couple of hours.
I don’t mind doing these things but the problem is that they expect you to meet your goal while not considering the other obstacles that are being thrown at you. The consequence of not meeting the goal is immediate termination. Of course people want to keep their job so they do any means necessary to meet their goal. This includes not inspecting the product correctly or damaging the product on purpose to meet their goal.
I don’t think the leads or supervisors there know how much time it takes up when they ask us to go do something else, especially like going to the back and pulling an order with a forklift. There are only 2 guys in first shift that have their forklift certification and I am one of them. It usually takes me about 10 minutes to get the pallet off the shelves and bring it back to the work station. 2 weeks ago they made me pull out 4 pallets from 4 different locations and that took me about half an hour and that really hurt my numbers.
A lot of my coworkers don’t inspect the phone 100% in order to achieve the 300 devices a day. They will get the phone stare at it for a couple of seconds and pass it on as a good device. We’ve gotten in trouble before by our clients because they’ve received damaged products that we said were good.
It takes less time to inspect a damaged device rather than one that is in good condition. When you are inspecting devices you separate them from pass and fail. If it is damaged you stop and inspect another device. So in other words