Key Deliverables
• Data Analysis
• Statement of root cause Cause & Effect
Fishbone Diagram
Methods
Materials
Scatter Plot
Machine
People
• Potential solutions
Improve:
Improve Performance
Six Sigma: DMAIC
Define
Opportunities
Objective
• Identify solutions
• Develop a
Change
• Management
Plan
• Communicate
Improvement
Strategy
Measure
Performance
Improve
Performance
Analyze
Opportunity
Main Activities
Tools/Techniques
Cost Benefit
• Evaluate and Select
Solutions
• Determine Solution
Impacts & Benefits
• Communicate solution to all Customers &
Stakeholders
Control
Performance
Key Deliverables
• Statement of Solution
Cost:
•Installation
•Spares
• Development of Action
Plan
Benefit:
•Productivity Savings
Process Map
Gantt Chart
1 Task A
2 Task B
3 Task C
• Communicate Message of Solution using:
• Process Map(s)
• Analysis Doc’s
• Storyboard
• Impact & Benefits
Force Field Analysis
Forces for idea
Forces against idea
9
Control:
Control Performance
Six Sigma: DMAIC
Define
Opportunities
Objective
Measure
Performance
Analyze
Opportunity
Main Activities
• Executive plan
• Develop pilot plan
• Disseminate lessons learned
• Summarize experiences and lessons. • Institute new process • Determine other improvement opportunities.
• Develop institutionalization of plan • Identify continuous improvement opportunities.
Control
Performance
Improve
Performance
Tools/Techniques
Run Charts
Lessons
Learned
Process Control
1
Poor X
2
Late K
3
Late Y
Change Plans
CCR
Key Deliverables
• Process control systems • Standards and procedures • Training
• Change implementation plan • Continuous improvement document
• Standardization
GAP
11
Six Sigma: DMAIC
Define
Opportunities
Measure
Performance
Objective
Main Activities
•
•
Assessment
•
Employee responsibility alignment
•
•
•
•
Identify improvement opportunity
Develop business processes Define Customers
& Stakeholders
Define critical customer requirements
Prepare team
