Voronezh Travel Agency Voronezh Travel Agency (VTC) is a small agency that sells holiday packages of various operators. There three persons are working here: manager (who also is the owner), manager assistant and secretary. Manager has great experience in leisure industry and good in sales. She mainly works with customers taking their requests and reporting them search results (p1 and p3 on diagram). Her assistant searches in online databases and prepares reports (p2). When customer is satisfied with offered packages he deals with secretary in several technic questions (p4 and p5). p1 12 min p2 45 min
60% 15%
p3 20 min
p4 25 min
p5 25 min
1. Order registration: Client interviewing, specification of client wishes and requests, filling the inner data base form. 2. Preparing an offer for client: searching in databases of package holiday operators, matched tours selection, writing e-mail to client. 3. Presentation an offer to client: Communication with client, client close consultation and getting information from client about his choice. With 60% probability client will not be satisfied with offer and will ask to select and present another tours. All processes beginning with p2 should be repeated. 4. Tentative contract execution. When client makes choice preparing a tour reservation: taking deposit payment, reservation a tour in operator’s database. With 15% probability a tour will not be confirmed. All processes beginning with p2 should be repeated again. 5.
organization structure Decisions & Committees Project MGMT & planning Project data analysis Portfolio MGMT Project organization structure Decisions & Committees Project MGMT & planning Project data analysis Portfolio MGMT Standards Standards The disciplines that have most number of arrows out are the key drivers (Decisions & Committees), and the ones that have most number of arrows in are the effects (Portfolio Mgmt in this case). Delphi Technique This technique…
Flow: Positive CF in 1990 with $89M and $125M, but a negative CF in 1992 with ($60m+) b. Results of Operations: In order to reduce costs, they sold business segments, discontinued produce lines, and curtailed certain development stage projects, reduce employees, try to reduce cost by centralizing its worldwide administration, reducing hardware R&D expenditures, reduce sale of its manufacturing operations. They tried to focus more on improving the management of inventory and receivables to improve cash…
Statistics 3 required for all core courses LOG OM 3320 Introduction to Operations Management 3 except BA 4219. FINANCE 3500 Financial Management 3 MGMT 3600 Management and Organizational Behavior 3 MKTG 3700 Basic Marketing 3 MGMT 4219 Strategic Management (capstone course, taken during the last semester)** 3 MGMT 4220 Business Assessment Test 0 *The prerequisite, BA 1800, can be waived by…
FS Audit: Systematic process of obj obtaining and evaluating evidence regarding assertions about economic actions and events to ascertain the degree of correspondence btw those assertions and established criteria and communication the results to interested users. Professional Conduct: Seminar 2 Fundamental principles: Integrity, Objectivity, Professional Competence and Due care, Confidentiality, Professional Behaviour (don’t exaggerate your skill or compare with others) Threats: ( framework to…
Berette-Koehler http://www.bkconnection.com/ProdDetails.asp?ID=9781576756256 MGMT-701 Information Systems for Business Management Management Information Systems – Managing the Digital Firm, Sixth Canadian Edition Pearson http://www.pearsoncanada.ca/highered/showcase/management-information-systems-managing-the-digital-firm-sixth-canadian-edition OMGT-701 Operations Management for Products and Services Operations Management: Creating Value Along the Supply Chain, Seventh Edition Wiley http://ca…
effect proj quality; rules, standards and guidelines specific to the application area (a category of project that have common components significant in such projects but are not needed or present in all project). Org process assets: methods or operations and guidelines. Historical information, lessons learned and guidelines are for the pm to rely on. Quality policy sets the intended direction of a performing or with regards to quality. If proj involves multiple performing org, a quality policy…
coercion, and impression management are political behaviors. 11.2 Personal mgmt My social life follows the leader-member exchange model. I have individualized and differentiated relationships with friends and acquaintances. My friends are the "in-group" and receive special privileges not given to my acquaintances, the "out-group." My acquaintances also receive less of my time and attention. 11.3 Work mgmt Minamyer Residential requires political behavior in order to function in management…
Chapter 1 ❖ Ultimate Goal of marketing process Receive value from customers ❖ When a company chooses a group of customers to serve Target marketing ❖ Ultimate aim of customer relationship mgmt produce high customer equity ❖ why is good marketing mgmt critical ensure the company serves as many customers as it can as well as it can ❖ Customer Equity structure where a company encourages its most profitable older customers to remain loyal while also targeting new generation of customers…
