Operations Management london zoo and nottimham castle case study

In today’s information age, it is important for businesses to take advantage of the available avenues to reach out to customers and potential customers. Tourist attractions such as London Zoo, and Nottingham Castle, are no exceptions of being in the age of constant information flows. These places want to attract visitors with their facility layouts and overall experiences, and to improve upon what they already have, they would need to optimize their products through well planned operations management. When one thinks of a zoo and a historic museum, it is very natural to think of both places as tourist attractions, but what they offer the visitors could be very different.
In addition, the castle is closed on Mondays; the number of visitors can fluctuate greatly depending on the time of the year. Along with big crowds,variation of demands can arise. It is then crucial for the Nottingham Castle staffs to assist the patrons when necessary. Visitors do not need to spend for a long time to find staffs for assistant. The transforming resources such as: Castle, Museum and gallery are highly visible to the visitors.

The second case in this essay is London Zoo. Since it opened in 1828, London Zoo has been one of the most favorite attractions in England. (Watt and Stuart, 1995, p.9) Similar to Nottingham Castle, London Zoo adopt process layout as their operation layout type. Visitors do not have many limitations after they get into the zoo. Once inside the Zoo, not only staff and facilities are transforming resources but so are animals. Therefore, the collection of animals and their well-being is very important for the zoo.

The average number of visitors during holidays, weekends and special