1 Big Lessons from Small Disruptions On Friday night, March 17, 2000, a line of thunderstorms rolled through the desert city of Albuquerque, New Mexico. When lightning lit up the desert sky, one bolt struck an industrial building that housed a distant outpost of Philips NV, the Dutch electronics conglomerate. The furnace in Fabricator No. 22 caught fire. Immediately, alarms sounded inside the Philips plant and at the local fire station. Sprinklers went off and Philips-trained staffers rushed…
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