NoGo Railroad Case Study
NoGo Railroad has some issues within their organization starting with their ancient communications process which needs immediate attention of an experienced manager. However, the operations manager has decided to promote the chief dispatcher Dave Keller who has little to no experience in managing the communications department. This organization has a history of resistance to change which is causing a major problem for the future of this business. Brown (2011) states, “Change is a way of life in today’s organization, but organizations are also faced with maintaining a stable identity and operations in order to accomplish their primary goals” pg. 5. In order for change to be successful it must be carefully planned
The clerks and telegrapher which make up the communications department have too many unnecessary limitations as far as their daily responsibilities are concerned. Clerks which are mostly females are chained to their desk with nothing to do and no desire to learn more to help out the telegraphers mostly men, whom are constantly traveling working too many hours which is hurting the organization financially.
Technology has no place with this organization due to the fact that knot tying is an important function for the telegraphers to communicate with engineers driving trains. This company is in desperate need of an IT department since the telegrapher’s jobs are so ancient but it is extremely dangerous and risky and they can easily result in severe life threatening injuries.
The Goals and Values Systems are basically nonexistent since there is nepotism and featherbedding affecting the behaviors of the managerial staff and employees. Everyone in this organization are either looking out for their best interest or their family members. There is no concern for the growth and advancement of this railroad as a business. As long as they are receiving paychecks they can care less if this organization has a future in the railroad business.
Although there are consequences in implementing changes, there are some alternatives that need to be considered if this organization wants to remain a profitable business. One