and Managing Integrated Marketing Channels stores. Philips has created an organization designed around these retail customers, with dedicated Global Key Account Managers serving leading retailers such as Best Buy, Carrefour, Costco, Dixons, and Tesco. The company also sells to consumers via its own online store as well as through other online retailers.1 S uccessful value creation needs successful value delivery. Holistic marketers are increasingly taking a value network view of their businesses…
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