Using Internet resources, identify the product attributes customers seek when buying hot coffee. (10 marks) Customer tries to find reasonable price Hint: You can classify most product attributes in terms of • price point • quality—conformance to specification (e.g., with hot coffee it might be the proper temperature, fresh, and free of foreign substances) • functionality—the elements customers value in a cup of coffee (e.g., taste, how it is served, store’s ambiance, the overall…
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