out of a possible 15.00 (100.0%) Assessment Score: 15.00 out of a possible 15.00 (100.0%) Assessment Time: 49 minutes Question 1: According to research noted in this module, people who experience poor service... Type: Multiple Choice Points awarded: 1.00 / 1.00 Your answer(s): •tell more people about it than they tell when they experience good service Question 2: The time of day, which specific employees are “on duty” and the setting and physical layout of the business, weather conditions…
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