Current Condition Data Servers 1 (Number of servers is assumed to be 1 in single-server model.) Arrival Rate () 9 Service Rate () 10 Probability of zero customers in the system (P0) 0.1000 Probability of 4 customers in the system (Pn) 0.4095 Average utilization of the server () 0.9000 Average number of customers in the system (L) 9.0000 Average number of customers in line (Lq) 8.1000 Average waiting/service time in the system (W) 1.0000 Average waiting time in line (Wq) 0.9000 Alternative 1 Servers 1 (Number of servers is assumed to be 1 in single-server model.) Arrival Rate () 6 Service Rate () 15 Probability of zero customers in the system (P0) 0.6000 Probability of 4 customers in the system (Pn) 0.9898 Average utilization of the server () 0.4000 Average number of customers in the system (L) 0.6667 Average number of customers in line (Lq) 0.2667 Average waiting/service time in the system (W) 0.1111 Average waiting time in line (Wq) 0.0444 Alternative 2 Servers 2 Arrival Rate () 9 Service Rate () 10 Probability of zero customers in the system (P0) 0.3793 Probability of 4 customers in the system (Pn) 0.9745 Average utilization of the server () 0.4500 Average number of customers in the system (L) 1.1285 Average number of customers in line