3 John Street LIDCOMBE NSW 2141 - PO Box 42 LIDCOMBE NSW 1825
Telephone 02 8789 7050 Freecall 1800 424 181 Facsimile 02 9749 7765
ABN 88 050 041 480 ACN 050 041 480

Code of Practice – Customer Service
Our Code states that our aim is to provide you with a prompt and efficient service and outlines our procedures for handling enquiries and monitoring customer feedback. It outlines the standards of service you can expect from us and offers useful advice on how to get the best from the services we offer. Our Commitments
We are committed to providing you with a professional service and we have put into place a number of Quality Assurance measures to ensure that we can meet our set standards of service.
These are:
Processing applications for an apprenticeship within 7 working days of receipt and invitation to an assessment test for suitable applicants.
Processing applications to become a Host Employer within 7 days of receipt.
Ensuring the Occupational Health and Safety compliance of Apprentices and Host
Employers.
A Field Officer team to ensure the training delivered by MPAL is of an acceptable standard.
An OH&S Officer team to assist with OH&S safety, training and Workers Compensation.
A Payroll team to ensure timely payment of all wages.
An Accounts team to ensure that Host Employers are despatched correct Tax Invoices.
Notification of Apprentices in relation to standard, progression and completion.
Notification of Host Employers in relation to standard,