MGT470: Conflict and Management Negotiation
Credit Hours:
Contact Hours:

3
This is a 3-credit course, offered in accelerated format. This means that 16 weeks of material is covered in 8 weeks. The exact number of hours per week that you can expect to spend on each course will vary based upon the weekly coursework, as well as your study style and preferences. You should plan to spend 10-25 hours per week in each course reading material, interacting on the discussion boards, writing papers, completing projects, and doing research.

Course Description and Outcomes
Course Description:
This course revolves around identification and analysis of management strategies for dealing with both functional and dysfunctional conflict in the workplace. Included is a study of conflict management styles of avoidance, accommodation, collaboration, negotiation, mediation and domination.
Course Overview:
This course consists of a study of managerial negotiation strategies and conflict resolutions. Students will learn to apply successful negotiation strategies in a variety of situations including distributive bargaining and intercultural, relational and emotionally challenging scenarios. Case analysis assignments will be used to assess students’ ability to apply strategies learned in the course content. The negotiation strategies students will analyze in the critical thinking case scenarios are relationship issues, intercultural negotiations, and power issues. Through an individually customized assessment, students will evaluate their own negotiation strengths and determine strategies to become better negotiators. Students will complete three questionnaire assessments and communicate their discoveries of their own negotiation style, strengths, and strategies.
Course Learning Outcomes
1. Demonstrate an intellectual understanding of role of conflict and conflict management in the workplace.
2. Describe the development of a strategic plan, including resources, for the effective management of individual and organizational conflict, negotiations, and collective bargaining.
3. Demonstrate knowledge of negotiation methods and skills used to resolve conflicts and reach agreement on a course of action.
4. Analyze situations and apply an understanding of differences to facilitate open discourse and decisionmaking.
5. Discuss the advantages of conflict in gaining and maintaining competitive advantage in the marketplace.

Participation & Attendance
Prompt and consistent attendance in your online courses is essential for your success at CSU-Global Campus.
Failure to verify your attendance within the first 7 days of this course may result in your withdrawal. If for some reason you would like to drop a course, please contact your advisor.

Online classes have deadlines, assignments, and participation requirements just like on-campus classes. Budget your time carefully and keep an open line of communication with your instructor. If you are having technical problems, problems with your assignments, or other problems that are impeding your progress, let your instructor know as soon as possible.

Course Materials

Textbook Information is located in the CSU-Global Booklist on the Student Portal.

Course Schedule
Due Dates
The Academic Week at CSU-Global begins on Monday and ends the following Sunday.
 Discussion Boards: The original post must be completed by Thursday at 11:59 p.m. MT and Peer
Responses posted by Sunday 11:59 p.m. MT. Late posts may not be awarded points.
 Mastery Exercises: Students may access and retake Mastery Exercises through the last day of class until they achieve the scores they desire.
 Critical Thinking Activities: Assignments are due Sunday at 11:59 p.m. MT.
Week #

1

2

3

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Readings
Chapters 1 & 4 in Essentials of Negotiation
Reading 1.5 & 4.3 in Negotiation: Readings, Exercises and Cases

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Chapter 2 in Essentials of Negotiation
Reading 1.8 in Negotiation: Readings, Exercises, and Cases
Case on Joe Tech

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