Chapters four – seven inclusive 40 MCQ worth one mark each for a total of 40 marks 10 questions from each chapter 3 of 4 Short Answer Questions worth 4 marks each for a total of 12 marks 1 question from each chapter Chapter 4 Workplace Emotions, Attitudes and Stress Emotions Experiences relate to a person, object or event State of readiness - body prepares “fight or flight” Innate or learned experiences in our environment Strong emotions trigger our counsines awareness of threat or…
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